Terms of service
Welcome to Mercer & Row.
These Terms of Service govern your use of our website and any purchases made through Mercer & Row. By accessing our website or placing an order, you agree to these terms.
Please read them carefully before using our website.
1. About Us
This website is operated by Mercer & Row.
Throughout these terms, the words “we”, “us” and “our” refer to Mercer & Row.
For questions regarding these terms or an order, please contact:
Email: Jylaessentials@gmail.com
2. Using Our Website
You may use our website for lawful personal shopping purposes.
You must not misuse our website, attempt to interfere with its operation, introduce malicious software, attempt unauthorised access, or use the website for fraudulent or unlawful purposes.
We reserve the right to restrict or refuse access to our website where we reasonably believe misuse or fraudulent activity has occurred.
3. Products
We make reasonable efforts to display our products, colours, photographs, descriptions and other details as accurately as possible.
However, colours and appearance may vary slightly depending on your device, screen settings, lighting and photography.
Product measurements and sizing information are provided as guidance. Where available, please consult the relevant size guide before ordering.
Product availability is subject to change without notice.
4. Prices
All prices displayed on our website are shown in the currency indicated at checkout.
Prices may change from time to time. Any price changes will not affect an order that has already been accepted, except where permitted by law.
Any applicable delivery charges will be displayed before you complete your purchase.
If we discover an obvious pricing or listing error, we may contact you to resolve the issue or cancel the affected order and issue any refund due, subject to applicable law.
5. Orders
Submitting an order does not necessarily mean that we have accepted it.
After placing an order, you may receive an acknowledgement confirming that we have received your order.
We reserve the right to reject or cancel an order where reasonably necessary, including where:
- A product is unavailable.
- Payment cannot be authorised.
- We reasonably suspect fraudulent activity.
- There is an obvious pricing or product-information error.
- Delivery cannot be completed to the address provided.
- The order breaches these Terms of Service.
If we cancel an order after payment has been taken, we will refund the appropriate amount to the original payment method.
6. Payment
Payment must be made using one of the payment methods available at checkout.
By submitting payment information, you confirm that you are authorised to use the selected payment method.
Payments may be processed by third-party payment providers. Additional terms from those providers may apply.
7. Shipping & Delivery
Estimated delivery times shown on our website are estimates unless expressly stated otherwise.
We will make reasonable efforts to deliver your order within the timeframe communicated to you.
Delivery may occasionally be affected by circumstances outside our reasonable control.
You are responsible for providing complete and accurate delivery information when placing your order. If you notice an error, please contact us as soon as possible.
Your statutory rights regarding delivery are not affected.
8. Returns, Cancellations & Refunds
Returns, cancellations and refunds are handled in accordance with our Returns & Refunds Policy and applicable consumer law.
For eligible online purchases, UK consumers generally have a legal right to cancel within 14 days after receiving their goods, subject to certain exceptions. Further rules apply to returning the goods and receiving a refund.
Nothing in these Terms of Service or our Returns & Refunds Policy is intended to restrict your statutory consumer rights.
9. Faulty or Misdescribed Products
Products supplied by Mercer & Row must comply with applicable consumer law.
If an item is faulty, damaged, not as described or otherwise fails to meet applicable legal requirements, you may have rights to a repair, replacement, price reduction or refund depending on the circumstances.
Your statutory rights are not affected by anything contained in these terms.
10. Promotions & Discount Codes
From time to time, Mercer & Row may offer promotional codes, discounts or special offers.
Promotions may be subject to additional conditions, including expiry dates, minimum purchase amounts or restrictions on particular products.
Unless otherwise stated, promotional codes cannot be exchanged for cash.
We reserve the right to withdraw or amend a promotion where reasonably necessary, provided this does not unlawfully affect orders already accepted.
11. Intellectual Property
Unless otherwise stated, the content of the Mercer & Row website, including our branding, website design, graphics, photographs, text and other original content owned by us, is protected by applicable intellectual-property laws.
You may not reproduce, distribute, commercially exploit or otherwise use content owned by Mercer & Row without permission, except where permitted by law.
Third-party names, trademarks, photographs and other intellectual property remain the property of their respective owners.
12. Third-Party Services
Our website may use or contain links to services operated by third parties, including payment, ecommerce, delivery and other service providers.
We are not responsible for independent third-party websites that we do not operate.
Your use of third-party services may also be governed by their respective terms and policies.
13. Personal Information
Your submission and use of personal information through our website is governed by our Privacy Policy.
Please review our Privacy Policy for information about how we collect, use and protect personal information.
14. Liability
Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability that cannot legally be excluded under UK consumer law.
To the extent permitted by law, Mercer & Row will not be responsible for losses that were not reasonably foreseeable when the contract was formed or losses resulting from circumstances outside our reasonable control.
Nothing in these terms affects your statutory rights as a consumer.
15. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our website, services, business practices or legal requirements.
The latest version will be made available on this page.
Changes will not retrospectively remove rights that you have in relation to an existing order where doing so would be unlawful.
16. Severability
If any provision of these terms is found to be unlawful, invalid or unenforceable, the remaining provisions will continue to apply.
17. Governing Law
These terms are governed by the laws applicable to our business and your rights as a consumer.
If you are a UK consumer, you will retain any mandatory protections provided to you under applicable UK consumer law.
18. Contact Us
If you have questions about these Terms of Service, an order or your rights, please contact:
Mercer & Row
Email: Jylaessentials@gmail.com