Shipping policy

At Mercer & Row, we aim to make the delivery of your order simple and reliable. Please review the information below before placing your order.

UK Delivery

We currently offer delivery throughout the United Kingdom.

Estimated delivery time: 7–12 business days.

Business days are Monday to Friday, excluding UK public holidays.

Delivery estimates begin once your order has been processed. While we aim to deliver all orders within the estimated timeframe, occasional delays may occur due to circumstances outside our reasonable control.

Order Processing

Once your order has been placed, it will be prepared for dispatch.

You will receive an order confirmation at the email address provided during checkout.

During particularly busy periods, processing may take slightly longer than usual.

Order Tracking

Once your order has been dispatched, tracking details will be sent to you by email where tracking is available.

Please allow some time for tracking information to update after receiving your dispatch confirmation.

Delivery Addresses

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please check your delivery details carefully before completing your purchase.

If you notice an error after placing your order, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or been dispatched.

Delivery Delays

Our 7–12 business day delivery timeframe is an estimate rather than a guaranteed delivery date.

Occasionally, deliveries may take longer due to carrier delays, severe weather, public holidays, unusually high order volumes or other circumstances outside our reasonable control.

If you have concerns about the status of your order, please contact us with your order number and we will assist you.

Lost or Missing Orders

If your tracking information indicates that your order has been delivered but you cannot locate it, please check around the delivery location and with other members of your household or neighbours where appropriate.

If your order still cannot be located, contact us at Jylaessentials@gmail.com so we can investigate.

If an order does not arrive within the period required under applicable consumer law, your statutory rights will remain unaffected.

Damaged or Incorrect Orders

If your order arrives damaged, faulty or you receive an incorrect item, please contact us as soon as possible.

Include your order number and photographs of the item where appropriate so that we can investigate and resolve the issue.

Returns

Returns are accepted in accordance with our Returns & Refunds Policy.

Please review that policy for information regarding eligibility, return instructions and refunds.

Contact Us

For questions regarding shipping, delivery or tracking, please contact:

Mercer & Row
Email: Jylaessentials@gmail.com

Please include your order number when contacting us so we can assist you as quickly as possible.